At a tire change at a Harley dealership my friend was told that the compensator on his 2012 Ultra was loose and that he probably needed a new one. Exactly where is the compensator, what does it do, and how big of a job is it to change?
A very common problem as the '07 OEM compensator was not well engineered and many have had issues and/or failed; they are completely different hardware from the early compensators. The issue with the '07 compensators was lack of lubrication and there were many failures in the first 5K to 8K miles on many new models. The MoCo came up with a modifications in subsequent years to address the issue but all were lipstick on a pig modifications. Just to give you an example of the dance the MoCo did around the later compensators, check out the PN history.
'07 to '08-40296-06
'09 to '10-40296-06A
'11-83935-09
'12 to '13-83935-08A
'14-40100046
IIRC, the '12 model year was the year of the "SE" designation to the compensator which was supposed to be the final fix and attaching the SE moniker would surely sell the latest and greatest upgrade; not. There is a final upgrade which is PN 42200064 which is the SE compensator with oil deflectors to direct oil into the new and improved compensator; however, one must also purchase separately the adhesive kit, PN11100088, which is required to attach the oil deflectors to the inner primary.
I may not have the chronology of the modifications to the later compensator exactly correct but you get the picture. Anyway, to make a long story short, tell your friend to cut to the chase and replace the compensator with the Baker unit or the Compensavor.
The fix that Jeff has noted in a previous post does not apply to the later compensators but is a fix for the pre-'07 units. n '08 or '09, not sure but was just lipstick on a pig.
ATM33 has provided good explanation of the compensator function but replacing the shock absorbant feature of the OEM type compensator with a fixed gear is not a good idea; very hard on the crank which, under high torque applications is subject to twisting out of alignment.