Back in July of this year, while shopping for a new bike, I was aware of all the complaints from 07 and 08 touring bike owners who complained about the high heat eminating from their engines. In many cases, especially if the owners were in the Southwest part of the U.S. where 100 degree + days are as common as cheap whiskey, it is a real problem. Lots of people just can not cope with the burnt legs and hot pipes, even though we are talking about an air cooled engine here. Just for the duece of it I thought I would have some fun. I was sitting down with the sales manager and as the owner walked by I invited him to sit down and get acquainted. He shook hands and we exchanged pleasantries. I looked at both of them and I inguired of each as to all the things that owners of new (2008) bikes liked the most. In other words what was it that new owners commented the most on after owning their bikes for a month or so. The sales manager went on about all the many things he hears, among them how smooth the transmission was and the fact that it was now 6 speed instead of 5. He said another thing people bragged on was the fact that the 96 inch twin cam had more power than any other engine. The owner told me that the single most mentioned thing he hears from owners is how smooth and easy the new touring bikes go down the highway. You know, stuff like they were not affected by the wind and had such a comfortable ride etc. After letting both run down I then asked both to relate to me what things the owners of new bikes did not like or complained to them or the service dept. about. You know, the stuff that folks didn't like. As you might guess, or not, both men looked at each other for a good while. First the service manager and then the owner looked at me and said there was "nothing that they were aware of". I looked at them and said "You mean that none of your customers who had bought a new bike this year has ever complained that there was something that they did not like about their new bike?" "Thats right" both men said.
I could not contain myself any longer. I just laughed. The owner walked off but the sales manager was stuck with me. Since I was aware of the high heat issues it was not a deal breaker for me. I just wanted to see if those two tools would be honest enough to admit to the truth. They were not, but no surprise.
I ended up waiting until the 2009 models came out before I purchased a new bike, hoping that there would be some changes which might sway me into buying a new bike. Since the heat issue was high up on my list I was very pleased to see that the Harley engineers had somehow (with devine intervention I am sure) re-designed the exhaust pipes to miraculously get the hot metal away from riders legs. The bike does not run any cooler it just gets the hot pipes further away from your legs. This was never a problem until the EPA came out with tuff standards for motorcycles which caused the air cooled bike makers a huge problem. Personally, I do not see how they can get them to pass in the 2010 year because the air standards will be ratcheted up a couple of notches further. A water cooled Harley is just around the corner, like it or not.
Bye the way I really like my new Road Glide. The heat is not a problem for me. It rides like a dream. Just remember to never rely upon anyone in a dealers shop for honesty. Think about it for a minute. If they told you about all the things people hate about buying their product they would not sell as much. Since sales equal income for everyone you can understand why some people will opt to not tell the whole truth. I think they are wrong because I have always found that if you told me all the ugly details before I found out about them, I would hold you in higher regard than if you pull the wool over my eyes. In fairness I want to think that most owners and sales managers were more honest than the two I talked to were. I always give everyone the opportunity to do the right thing in the first place. After that, not so much.