The key is maintaining good relationships with people you ANTICIPATE will be working on your bike is just a good plan. If it happens and ends in a positive ending, that is a real plus and usually the start of something good. Have to say Parts and Accessories departments have been very good at my local HD Dealer...converse using 1st names, prompt and courteous. Service department experience 50-50, actually Troubleshooting/Repair I'm still waiting, they did pick up my bike for free, but tossed out parts I had put in place to protect and insulate critical areas, their troubleshooting was more shot gun then actual diagnostics. But their Routine service like Tire R&R was great...had me in and out in an hour at reasonable cost...so over all, my experiences have been fair to good...no 1st names, no mechanic found yet.