Harley corporate being the parent company relies on the dealers which sometimes end up being stealers as I have found to be the case. They employ techs that for the most part are just starting off in the business and have a few techs that are capable of diagnosing and fixing problems.
The problem comes about when the dealer doesn't want to pay the help a decent salary and they get techs that just don't care about peoples bikes and this is interpreted as Harley doesn't care about the public and their purchases when all the time if falls on the dealers shoulders.
The parent company is in business to make the share holders a profit and it comes at the expense of US, the buyers. How many times have you seen a problem with a line of their bikes come up and no recall is published? Instead they quietly replace a part that causes a break down or even worse, an injury to someone riding that bike at the time.ONE case in point here the cam bearings of past times. If your motor blew, they would replace it, but if it made it through the time frame (warranty), you were on your own even though they knew they had a bad run of bearings.They very rarely step up to the plate and fix a known problem unless they are forced to do so, again it all comes down to $$$
Parts as well as motor clothes are coming from overseas instead of being made in America, again this boils down to profit for the shareholders which IMO isn't what is going to keep them in business when they just don't hear or even care for that matter what the buying public is saying.
The problem comes about when the dealer doesn't want to pay the help a decent salary and they get techs that just don't care about peoples bikes and this is interpreted as Harley doesn't care about the public and their purchases when all the time if falls on the dealers shoulders.
The parent company is in business to make the share holders a profit and it comes at the expense of US, the buyers. How many times have you seen a problem with a line of their bikes come up and no recall is published? Instead they quietly replace a part that causes a break down or even worse, an injury to someone riding that bike at the time.ONE case in point here the cam bearings of past times. If your motor blew, they would replace it, but if it made it through the time frame (warranty), you were on your own even though they knew they had a bad run of bearings.They very rarely step up to the plate and fix a known problem unless they are forced to do so, again it all comes down to $$$
Parts as well as motor clothes are coming from overseas instead of being made in America, again this boils down to profit for the shareholders which IMO isn't what is going to keep them in business when they just don't hear or even care for that matter what the buying public is saying.