Getting complacent at customer service will hurt them as more people get conscious of what they are paying for and the quest for repeat business.
The "Super Store" mentality goes only so far with the large selection and fancy displays when emotions are high once reality and the first need for customer/technical service comes into play.
The "Super Store" mentality goes only so far with the large selection and fancy displays when emotions are high once reality and the first need for customer/technical service comes into play.
