I understand what you are saying, I went through the Mess with My Bike, I got one Screw to loosen and had to Chisel the other 4 out. It is very sad that you Pay this Much Money for a Bike and they put these kind of Screws/Bolts on it. I have Allen Head Bolts in Place now. That Dealer should do better than that with their Service, I would be talking to the Head Manager about this issue, They would get No more of My Business!