There is no way to describe the feeling I had when my 07 superglide would't idle, while I was just outside Birmingham Ala. in the pouring rain in Sept 09. I called Riders HD in Trusselville Ala and they took my bike in right away and found the ICU was not working and the computer was not up to par. Had to wait 1 day for computer but just found some other things to do, after all I was on holidays. $50 ded't and HD paid for motel for 2 nights and meals for 2 days. What more can a guy ask for when he's 4000 miles or so away from home? By the way, Riders HD were fantastic!! Dave