Laurel and Harley in Stratford, CT.
I purchased some Cycle Shack mufflers for my '07 XL1200C. I didn't pay attention to the model number on the receipt and it turns out they were different from what I thought I was ordering. Without realizing that, I installed them. After I fired it up, I realized that they were not the ones I had meant to order. I just got off the phone, and they are ordering the ones I wanted. And, despite the fact that I installed these, ran them a few minutes, and through away the original packaging, they will take them back and give me full credit as long as I didn't scratch them while installing.
The problem was MY fault, not theirs. But, they helped me out and were cheerful about it!