RichardS, you are so right, one would think in this day and age "add on sales" would be the stressed, I know way back when I was in retail that was an important part of floor sales in the retail business. Was too young to get "commission" back then, but sure received a lot of aftermarket sponser goodies for doing a slam bang job! Mystery shoppers, hah, offer 3 or more featured items while talking to the customer...check, provide good customer service and complete the transaction in less than 3 minutes, on top of it...increase tire sales by 30%?...oh yeah, add on either air/gas filter if needed on LOF sales...not a problem!
Just kinda wish I saw that get up and go hustle when I visited ANY automotive or motorcycle dealer, don't really care about all the certificates on the walls, just the enthusiasm and hustle to get my business, I expect that from a dealer, why would I go to an independent if I received less?