Did you ask to speak with the owner and let hime know what kind of thing his or her employees were tring to pull and why you would be findinga new dealer?
Messed up dealers like that are there only because people allow them to be.
I must really be lucky to live in Wisconsin the home of HD. I have never had a dealer try to pull anything like this on me or anyone I know.
I haven't had this happen to me at a Harley dealer, yet ......
But chances are, if the employees are saying such things to customers, the owner will be the same way.
True story - a few years back I had vibration problems pop up on a new Astro van that had just had it's 6000 mile service at the dealer, which included a tire rotate and balance. Long, painful story short - we had the van back to the dealer about 6 times over the course of a couple months before it was fixed. At one point on a test ride with the Service Manager, I told him the problem did not start until after the dealer had done the rotate and balance service. He stated (and this is a verbatim quote);
"Sir, rotating and balancing your tires can in NO WAY effect vehicle vibration." :newsmile070:
Huh? Say what, I asked? And he repeated the same words. :small3d011:
When I talked to the owner of the dealership later and told him what his service manager was trying to lay on his customers, the owner just laughed and said that the manager was under a lot of pressure. He thought is was funny that his service manager was either a liar, or a totally uninformed idiot.
Needless to say, I told Mr. Dealer Owner that I would NEVER purchase another vehicle from him, and would lobby to persuade anyone else I could not to buy there, both of which I have done for about 17 years now.
