I think the negativity comes from the resistance to change. It has happened all along as Harley have evolved into the bikes they are today. Some of the frustration comes from the on going issues like IPB etc that does not get resolved on the consumer end always seems to be resolved when the new and improved model has been released. Also the with the rich history Harley has endured, it now is entering into a new chapter with this water cooled engine and all the high tech gadgetry that goes with it. So to some you can not service except for maintenance, do to the complexity of the new systems. But once those who have negativity, realize the reliability factor of the new bikes, I am sure they will appreciate the fact that with less repairs needed to keep bikes road worthy, they will have a lot more time to ride and enjoy the bike.