My local dealer (Santa Maria, CA HD) is very good and I get a 10% discount because of my local HOG membership. My local independent shop costs slightly less but I have learned that I need to schedule any work several days or a week or two in advance. They have just one mechanic and he is pretty busy. If he is ill, then the wait is even longer. My local dealer can usually get me in the same day I call or within 2 days of my call. (I'm all thumbs when it comes to things mechanical or I would do some of the work myself.)
They are good people and I appreciate them being there when I need them. I'm just trying to reduce that need as much as possible.I have started to do as much of my own work as possible. Somethings I just do not have the tools or knowledge for, so it goes to the dealer. His shop is not perfect, I have caught them in a few mistakes, but they stand behind their work. If they mess it up, they will make it right. They are good people and I appreciate them being there when I need them. I'm just trying to reduce that need as much as possible.