American-Eagle H-D, Denton County, TX.
On the Tuesday before the Memorial Day weekend, I was riding my '08 Street Glide back to the office from lunch, when I started having problems with my bike losing power, sputtering, and backfiring. It would almost die when I tried to give it gas, and had to keep RPMs above 3K. Since the dealership is close to my office, I rode it straight there for them to check out. Within an hour they gave me the bad news: the fuel filter housing had cracked, and the part was on back-order to the factory. Looked my planned holiday ride was "toast", especially since they had a lot of bikes in the shop ahead of mine that had appointments. The shop manager located the part, had it overnighted to them, and called me on Thursday to let me know my bike was ready to go! This is the 3rd time in their service dept, with the first 2 being for maintenance. Each time they have been friendly, professional, and willing to take the time to explain things to me. I would definitely recommend them for service and sales.