I feel terrible for Sam's family and the employees who were so loyal to Sam. I am sure we'll get our bikes back, although how isn't so clear.
I would feel a LOT better if one of them took a minute to update their web-site and face-book site with details about this for the many loyal customers like myself, especially the guys like me who have bikes in their shops! I know this is a terribly traumatic event for them, but still, they need to communicate with everyone who they have a remaining obligation to. They certainly could have picked up the phone and called the customers who have bikes in the shop to advise them of what's happening. It's just the right thing to do.
All that said, I'm sure the bikes will be delivered back to their owners, and this is just a sad, sad thing.
I'm still dumbfounded though as to why the doors would be closed so suddenly though. Lots of businesses are closing...they have G.O.B. sales, they call their service department customers, they transition to an empty store. (Sometimes they even continue to operate without the franchise they had before. For example, I heard of one Harley dealer who made the switch over to BMW when he was told he was losing his dealership) They DON'T just lock the doors without letting their customers know what happened and what to do next. It's upsetting for everyone involved, and more so by the way we as customers are hearing about it second and third hand.