Frieze H/D in Belleville, IL.
I was on my way to Sturgis in 2000. I stopped to check my load, and my scooter died. I called HOG, who in turn called Frieze H/D. I didn't get a call from someone that worked there, I got a call from the owner! Thanks Jenny...
Long story short... my starter motor had a short which burnt it out. They found the problem quick, but didn't have the part in stock. I had to overnight in beautiful Belleville. They kept my gear locked in the shop for me, and I stayed at the local motel a block down the street. The next day my scoot was sittin' out front, fixed and washed, waitin' for me to load up and continue my journey to the rally.
Everything was covered under warranty, and they wouldn't even let me pay for the tow. This shop is run the way ALL of the dealerships should be. The comment I got - "We have a bunch of our friends and family headed over in a couple of days, we would expect the same from any other shop if they had a problem"...
You guys ROCK - still...
Tennessee